As a sales leader you want your sales team to consistently take their skills to the next level. One of the most critical sales training courses you need to provide is on questioning skills. This is one skill, when done effectively, will differentiate your sales team from the competition most of the time. One of […]
Communication Skills
Using Dialogue to Build Relationships
Building a relationship with a prospect or customer is a prerequisite to successful selling. I believe that creating a genuine dialogue at the beginning of the sales call is critical to making that happen because it’s all about making a genuine connection. It’s focusing on their needs and interests not yours. At this point you […]
Sales Training Topics: Going Virtual
It was time to deliver a virtual sales course to twenty-four sales managers around the country. The studio was incredibly hi-tech with fantastic lighting, sound, and multiple cameras. I was excited to deliver one of my favorite sales training topics on selling and coaching the four different personality styles. I believe one of the keys […]
The Power and Influence of Analogies
I’ve seen many a client’s eyes glaze over after the 32nd slide. These information dumps are typically overloaded with features and functions. Your clients want to know about the benefits of your products and services and what they can do for them? Instead of sharing too much data, statistics and information, give your clients an […]
Three Causes of Client Conflict
Do you ever have conflicts with your clients? Unhappy clients can certainly keep you up at night. You replay the scene, over and over. Why did the issue happen? How could I have prevented it? How will I fix it? It’s so easy to stress out over our clients since they are the reason for […]
What’s Your Customer’s Communication Style?
Direct or Indirect? I recently sat down with a potential client for the first time in his office. He graciously asked me if I’d like a cup of coffee or a bottle of water. When he returned, I planned to explore his goals for the upcoming semi-annual sales meeting. Unfortunately, the meeting took a different […]
What Exactly Are They Saying?
When I was a rookie sales person many years ago, I made a big mistake. It was one of my first sales calls.
Should I Talk More or Less?
“… the biggest problem sales professionals have is their eagerness and enthusiasm to…”
The 6 Most Expensive Words In Sales
Bingo! We just lost control because whoever talks first loses…
Death by Talking
… At the 25 minute mark we gave him a 5 minute warning. He ignored it. What was he thinking?…
